How long will my order take to arrive?

We aim to despatch all orders within 48 hours. This is dependent upon stock availability. We ask that you allow up to 14 days for your order to arrive. You will receive an email when your order is despatched from our warehouse and this will contain details of the delivery method.

What is the latest date for orders?

To ensure that you receive your cards in time for Christmas we recommend that you place your order before 9th December.

Why do you charge postage and packaging?

Our postage and packaging cost is at cost price. We have introduced P&P so that we can put more money towards fighting inflammatory bowel disease – thank you for helping us put more money towards supporting those with IBD.

Can I claim Gift Aid on the purchase of cards?

Unfortunately no, however any donations you kindly make are eligible for Gift Aid; so if you are a UK tax payer please do tick the Gift Ad box and add an extra 25p for every pound to the fight against inflammatory bowel disease.

What do I get in a pack of cards?

There are 10 cards and 10 white envelopes in each pack. Twin packs contain 5 designs of each card. The Crohn’s and Colitis logo is on the back of each card.

How much does postage cost?

The postage cost varies upon the value of your order. Some items may be excluded from the postage cost.

Order ValuePostage Cost
£0.00 - £14.99£2.75
£15.00 +£0.00

Please note that the table above is for orders within the United Kingdom. If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.

How can I pay for my order?

When you order online all payments are taken via WorldPay. You can pay using all major credit/debit cards.

Can I return my order?

Please see our Refund Policy.