How long will my order take to arrive?

We aim to despatch all orders within 48 hours. This is dependent upon stock availability. We ask that you allow up to 14 days for your order to arrive. You will receive an email when your order is despatched from our warehouse and this will contain details of the delivery method. For personalised cards, please allow 21 days for delivery.

What is the latest date for orders?

To ensure that you receive your cards in time for Christmas we recommend that you place your order before 15th December. The latest order date for personalised cards is 1st December.

What will you do with my data?

If you have ordered products via this webshop, which is powered by (operated by Impress Publishing Ltd) working on behalf of East Anglian Air Ambulance, your data will only be used by to fulfil your order. Your information, collected via this webshop, will be shared with East Anglian Air Ambulance and only used in accordance with Data Protection Regulation and any permissions you have given when you placed your order.  For more information, visit the Privacy page on the EAAA website: or email For further information on how your data is processed, you can also telephone East Anglian Air Ambulance directly on 03450 669 999.

How much does postage cost?

The postage cost varies upon the value of your order. Some items may be excluded from the postage cost.

Order ValuePostage Cost
£0.00 - £20.00£3.75
£20.01 - £50.00£4.75
£50.01 +£6.75

Please note that the table above is for orders within the United Kingdom. If you are ordering from outside the UK the postage cost will be calculated using the delivery country and the weight of the order. Unfortunately overseas orders with a weight of over 4kg cannot be placed online.

How can I pay for my order?

When you order online all payments are taken via WorldPay. You can pay using all major credit/debit cards.

Can I return my order?

Please see our Refund Policy.